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Technical Support Representative

Hatfield, PA

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RemX has partnered with a medical device manufacturing company in Hatfield, PA to assist with their search for a Technical Support Representative. In this role you would be providing technical support to customers for various medical device products. This is a contract-to-hire opportunity with a salary of up to $52k for when it goes permanent. Qualified candidates with a technical background please submit your resume for immediate consideration.

Technical Support Representative Job Description:

  • Troubleshoot basic and advanced software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
  • Update existing dental X-ray equipment, software, firmware and/or hardware remotely and/or on site
  • Answer & resolve inbound calls, emails and chats from Technical Support queues as needed
  • Provide technical account management for customers and manage escalations
  • Provide customer support including training, servicing, and quality assurance
  • Document and log all calls in the CRM system
  • Document and manage Product Development issues to resolution
  • Check warranty status, orders, and send replacement parts, equipment, and request dispatch of technician
  • Collect data or provide basic reports to management
  • Perform other duties and tasks as assigned

Job Requirements

Technical Support Representative Requirements:

  • Diplomacy/Teamwork – Easy to work with, a team player, positive “can do” attitude.
  • Ability to identify a problem and seek out solutions to issues
  • Strong communication skills, both verbal and written
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