Handle a high volume of incoming calls, process Vehicle Service Contract Claims and answer general questions concerning coverage, exclusions, policy and procedures.
As a Claims Agent, you will play an important role in ensuring that Financial Services and dealers remain loyal and satisfied by the expeditious manner in which you process claims, resolve dealer/customer issues, and handle informational inquires
Associate degree preferred
Five or more years of call center and / or claims/ customer service experience in a vehicle service environment, or five or more years of dealership or independent automotive repair shop experience, or any equivalent combination
Decision-making, problem solving, customer orientation, interpersonal skills, and automotive technical knowledge
Have the ability to work on your own, without the need for direct supervision
Ability to recognize and understand automotive components, service contract coverage issues, part number applications, flat rate time configurations, and repair procedures
Experience using Microsoft office products and ability and desire to learn mainframe system
People skills are required: Strong interpersonal and negotiation skills, ability to be flexible and make rational decisions.
Excellent oral and written skills that allow the capability to deal with automotive engineers, dealers, retail customers, independent repair facilities, zone account reps, dealer relations managers and internal engineers, independent repair facilities