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Customer Service Collections Agent

Evans, GA

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Description

Do you have collections experience? This is a position for you!!

  • Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
  • Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
  • Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.

 

Other responsibilities include:

  • Dispute management
  • research
  • resolution of unapplied cash and open credits.

 

Job Requirements

  • Degree is not required, but preferred
  • 3 years minimum experience, 5 years’ experience preferred
  • Great Plains experience required
  • Microsoft Office is required – Word and Excel (pivot tables and v-lookups)
  • Customer service experience
  • French or Spanish speaking would be a plus
  • Computer literate
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