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Medical Customer Service Representative

Port Saint Lucie, FL

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Description

Medical Customer Service Representative - Port St. Lucie

      • Title: Customer Service Representative
      • Employment Type: 30 - 35 Hours Weekly
      • Salary: $11.50 -$12.00 per hour
      • Location: Port St. Lucie
      • Industry: Healthcare

An Awesome Opportunity!

        But don’t just take our word for it! Hear what our employees say about working for one of the 
leading healthcare organizations
        , where you can 
make a difference
       in the lives of others. As a Customer Service Representative, you will be the voice of our medical client organization, and help improve the lives of our patients. 

Great People. Great Job!

        Find out why 
9 out of 10 
        of our Customer Service Representatives say they 
enjoy the work environment 
      at our Port St. Lucie office. 
Job Responsibilities:

The Customer Service Representative is responsible for the following:
• Answer inbound calls from patients and obtain information from both new and existing patients.
• Enter and update patient information into system.
• Schedule patients for appointments.
• If needed, transfer calls to nurses and physicians.
• Create new patient accounts and enter all information needed into system.
• Conduct outbound calls to patients and physician offices.
• Answer patient inquiries, using multiple system resources to research and resolve various issues.
• Update patient accounts as necessary, to include demographics and insurance.
• Build strong long-lasting relationships with clients and patients.
• Provide reports to management staff regarding daily activities, process improvements, etc.
• Other duties as assigned.

Job Requirements:
• Must be available between the hours of 7 a.m. – 8 p.m., Monday – Friday
• Previous medical experience is highly preferred
• Part-time – about 30 hours a week
• Active listening skills
• Ability to navigate multiple, various computer systems
• Ability to type 30+ WPM
• Ability to use Microsoft Office applications such as Word, Excel and Outlook
• Ability to work in a moderately noisy, fast-paced and changing environment
• Bilingual is a PLUS

Job Requirements

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