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Inbound Call Center Specialist

Louisville, KY

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Description

  • Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
  • Report Adverse Events and Product Complaints when needed
  • Answer inquiries and process incoming requests received and provide callers with accurate, current information
  • Document customer requests and inquiries in call history database and ensure timely closure of all open issues
  • Demonstrate ability to communicate clearly in both written and oral format

Job Requirements

  • High school diploma or equivalent is required
  • Must possess excellent data entry skills, the ability to multitask
  • Operate and work with a sense of urgency, have a positive attitude and understand that our main focus should always be on our patients.
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