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Admin Assistant

Reading, PA

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Description

The Consumer Relations Associate works within a customer service team environment to achieve lasting customer and consumer relations as well as achieving organizational goals and operational objectives.

 

Responsibilities:

  • Provide a quality customer service experience to our consumers and customers.
  • Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs.
  • Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices.
  • Problem solve in a professional and effective manner.
  • Communicate effectively with consumers via all channels (Including but not limited to: telephone, email, letter, chat, text, social media, etc…).
  • Answer incoming calls
  • Respond to incoming emails. 

Job Requirements

Education and Experience:

  •  High School Diploma 
  •  Excellent Written/Oral Communication Skills.
  •  Prior Customer Service Experience.
  •  Proficiency in MS Office applications. 
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