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BDC Chat Representative

Alpharetta, GA

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Description

Are you interested in working with an awesome technology company in Alpharetta? This coming is leading the way in messaging services and software. The Chat Representative is a key customer service role within the team, answering questions for shoppers online on behalf of our clients. Chat Representatives provide in market shoppers with a first class service experience, assist them during their buying process while driving high quality sales leads to our clients. 

Hours: Must be able to work  4:00 pm to 1:00 am with off days during the week

Responsibilities:

  • The Chat Representative is responsible for answering chats on behalf of clients who purchase chat receptionist service as an extended service to their software licensing agreement.
  • Chats are expected to be responds to engage within set thresholds for the department's direct supervisor on a periodic basis.

Job Requirements

Successful Chat Representative demonstrates:

  • Experience working in a BDC is required
  • Customer Focus
  • High Availability and Response
  • Ability to multi-task
  • Self-starter
  • Constant Learner
  • Continuous Improvement
  • Teamwork/collaboration
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