RemX Associate, Shaya Medina, Wins National Staffing Employee of the Year! Click here to read more.

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Customer Service Representative

Charlotte, NC

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Description

TYPE: Full Time, Contract to Hire

WHY THIS COMPANY: Our client is a large benefits solution provider. They offer a unique approach to their clients, provide excellent customer service, and thrive in their industry. We are looking for candidates who are eager to grow, develop a career, and be challenged.

DUTIES WILL INCLUDE:

  • Communicate with employees, providers, and clients via phone or email.
  • Refer or escalate calls as needed.
  • Research any issues or concerns.
  • Regularly follow up with clients and members on resolution of issues.
  • Document all inquiries following specific guidelines.
  • Make outbound calls as needed.
  • Other duties as needed.

Job Requirements

HOW YOU ARE QUALIFIED:

  • High School diploma or GED equivalent
  • Customer service experience in a high-volume call driven environment
  • Excellent verbal and written communication skills
  • Ability to learn new responsibilities and adjust to changing policies
  • Positive and energetic attitude

WHY RemX: Founded in 2002, RemX Specialty Staffing is a perfect combination of a boutique agency, meeting your specific needs nimbly and with customized solutions, and an industry powerhouse that has the weight of a top 10 industry leader behind it.  Part of the EmployBridge Family of Companies, RemX is able to offer a wide array of opportunities, as well as a benefits package offered immediately to all associates. RemX has completed an exhaustive search for the most favorable benefit options for our valued Associates, which includes: major medical, wellness, dental, vision, term life, and short term disability. We are excited to have you join our team!

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