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Technical Support Specialist

South San Francisco, CA

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Description

Technical Support Specialist

San Francisco (El Camino)

If you're a talented tech support specialist, looking for a great company where you can be happy, and stay there indefinitely, then this is the career move you have been searching for!  We have an immediate opening at a well known company in South San Francisco.  Please apply now if you think you are a fit for this role!

POSITION OBJECTIVE:

Provide excellent technical support to computer system end users. This position requires working overtime on weeknights and weekends on a regular basis, based on business requirements.

POSITION RESPONSIBILITIES:

  • Complete all assigned support requests within the established time frame based on priority
  • Monitor and maintain requests for support assistance including coordination with other support personnel, timely updates and escalation as required.
  • Responsible for timely escalation and communication to Technical Support Supervisor on all unresolved and escalated work orders.
  • Monitor and maintain all workstations and peripherals (printers, scanners, etc.) executing repairs or replacements as required.
  • Provide professional, immediate, and courteous responses to requests for assistance.
  • Provision credentials and resources as directed by approved documentation.
  • Work overtime as required.
  • Complete special projects as assigned including new shop openings and shop moves.

 

Job Requirements

MINIMUM QUALIFICATIONS:

  • Minimum three years working experience supporting workstations and peripherals in large LAN and WAN environment with 1200+ computers and 250 geographic locations.
  • Minimum three years working experience with Windows 7, Windows 8, Windows 10 and Mac OS.
  • Minimum three years working experience supporting Microsoft Back Office family line of products including MS Office and Outlook.
  • Excellent written and verbal communication skills.
  • Well-organized and able to work on multiple tasks under pressure.
  • Excellent customer service, interpersonal and communication skills.
  • Formal technical training and certificate is a plus.

If you think you're a fit, please don't hesitate, APPLY NOW!  We want to talk to you ASAP!

Apply Now