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Collections Specialist

Glen Allen, VA

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Description

RemX is currently recruiting for a Collections Representative. 

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.

  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Essential Functions

  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Internal and External customer interface
  • Meet defined department goals and activity metrics

Job Requirements

  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Business-to-business collections experience is preferred
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