RemX is seeking an experienced Healthcare Customer Service Representative for one of our great clients in Arlington, Texas.
This is a 3rd shift role paying $15 per hour.
Receives in-bound communications from facilities, customers, and pharmacy personnel. Document in real-time, call details within CRM with accuracy. Responsible for following the specific dialogue boxes within CRM to obtain pertinent facts, and information. Document concerns relating to the performance and service of the pharmacies as they work with the facilities. CSR will follow-up on all issues, and serves as key point of contact and SME. They are also responsible for ensuring all customer interactions are handled professionally and positively. This ensures customer satisfaction and positive customer experience.
Must be able to work 10pm – 6am shift including weekends.