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Medical Records Clerk

Plattsburgh, NY

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Description

Seeking qualified professionals for a Medical Records Clerk to process medical records requests at a local facility.

Duties and responsibilities

  • Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
  • Date stamps all requests and highlights pertinent data to facilitate processing.
  • Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
  • Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
  • Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.

Qualifications

  • A High School Diploma or GED is required.
  • Must be able to communicate effectively in the English language.
  • Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
  • Proven customer service experience and/or training.
  • Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel

Experience:

  • Medical Records: 1 year (Preferred)
  • Data Entry: 1 year (Preferred)
  • Customer Service: 3 years (Preferred)

Pay Rate:

  • $16.00

Job Requirements

 

  • Medical Terminology
  • Administrative experience
  • Computer skills
  • Medical Records experience
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