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Questions? 1-888-481-3375

Inbound Customer Service Agent

Denver, CO

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Description

Do you have customer service or call center experience? A well regarded government oriented health and human services call center is looking for great Inbound Customer Service Agents to join their team at their Glendale location! This position is long term contract to permanent and would start around $13.96 per hour, with more if you are bilingual! 

Responsibilities:  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services 

• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken 

• Follow standard operating procedures to ensure consistency and accuracy 

• Address customers inquiries and resolve problems to ensure that appropriate changes are made 

• Refer unresolved customer grievances to designated departments for further investigation 

• Communicate with supervisor regarding any potential needs or concerns 

• Perform data entry accurately 

• Perform other duties as assigned by management 

Job Requirements

 • High school diploma required 

• Associate degree is preferred 

• Must be able to obtain a MHBE permit 

• Excellent organizational, written and verbal communication skills 

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment 

• Ability to work as a team member, as well as independently 

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