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Branch Manager - Traffic Control - Seattle

Kent, WA

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Description

This RemX client is one of the nation's premier providers of traffic safety services. They seek a seasoned Branch Manager for their Seattle branch.

In this role, you will be responsible for day-to-day branch operations and business expansion. This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments.

This is a strategic, high-visibility role with tremendous career growth potential, offering a competitive compensation package, to include bonus, and excellent company benefits.

RESPONSIBILITIES:

OPERATIONS

  • Responsible for the implementation, coordination and management of office operations in accordance with the corporate strategic plan
  • Assist in the establishment and development of retail stores at current and future locations including sales goals, forecasts and marketing strategies.
  • Participate in the development and implementation of policy and strategic plans
  • Drive the company focus on safety to employees and customers and conduct regular safety meetings in accordance with the company Safety and Illness Prevention Program.
  • Implement programs to ensure attainment of business plan for growth and profit and manage budget
  • Formulate and monitor key cost efficiency and revenue metrics and keep leadership apprised of challenges and successes
  • Share a superior understanding of the company’s products and services, as well as national and local traffic control rules and regulations

EMPLOYEE MANAGEMENT AND DEVELOPMENT

  • Coach and develop staff to increase key cost efficiencies, revenue and gross margin
  • Review and provide regular, balanced feedback to staff regarding safety, location’s financial performance, cross-functional and cross-company collaboration, people management and growth
  • Actively participate in the identification, interviewing, and hiring decisions for vacancies
  • Build a strong succession plan for the branch
  • Communicate with employees regarding corporate initiatives and opportunities
  • Assist in union relations as needed

CUSTOMER MANAGEMENT

  • Work closely with the Sales and other branches to solidify the company’s presence in the local marketplace and to identify potential opportunities for additional business
  • Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
  • Coach staff to build strong relationships with existing customer base to maintain and grow the business

 

Job Requirements

REQUIREMENTS:

  • 10+ years experience in an operations role, successfully managing people and processes
  • Strong customer service mentality and proven track record of customer service success
  • Record of developing strong relationships with customers and employees; motivating positive outcomes
  • Record of driving growth resulting in increased revenues
  • Proven track record of sound fiscal management
  • Strong leadership, communication and coaching skills; proven ability to communicate and execute new business initiatives and processes while maintaining customer and employee trust and commitment
  • Strategic, creative and tactical thinking ability to enable growth of markets
  • Prior experience preferred in Traffic Control Services or Utility or Construction Industry; local experience preferred
  • High sense of urgency, energy and entrepreneurial minded
  • Excellent computer skills, including Microsoft Office products and customer relationship management systems

 

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