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Technical Support Analyst

PHILADELPHIA, PA

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Description

Our client has an immediate opening for Help Desk/Desktop Support Analyst.

This resource would provides local first/second-level technical assistance for the end-user community (75% Phone, 25% Deskside). This individual fields questions, from end-users that may also require local support.

Responsibilities:

• Work with various IT support team members; providing prompt problem resolution to end-user community.

• Perform workstation setup, moves, adds, changes.

• Maintain current and accurate PC inventory for all systems and peripherals located on-site.

• Facilitate the repair of systems under factory warranty or service agreement.

• Maintain local network/connection floor plans. Maintains a local library of support policies, procedures, and guidelines. 

Job Requirements

Requirements:

• Ability to troubleshoot Lan and Wireless network issues

• Good understanding of Cisco SSL VPN and Citrix setup and configuration.

• Strong knowledge of Windows7 and MS Office 2010

• Good understanding of Malware/Virus/Rootkit apps

• Accurate documentation of trouble tickets

• Ability to support mobile devices, such as Blackberry Android and Iphones.

• The candidate must posses the ability to work as a team player with excellent customer service skills.

• Excellent oral and written communication skills with the ability to translate technical information to non-technical staff.

• Desired but not required: Current MSDT certification Remote desktop diagnostic software

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