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AR Collections

San Francisco, CA

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Our Client is an online restaurant-reservation service company based in San Francisco, California. They provide online restaurant reservation solutions for customers in the United States, Canada, Germany, Japan, Mexico, and the United Kingdom. Its network connects restaurants and diners by helping diners to discover and book the perfect table, and restaurants to deliver personalized hospitality to keep guests coming back. The company offers a website and mobile applications that enable diners to see which restaurants have available tables; select a restaurant based on verified diner reviews, menus, and other helpful information; and book a reservation. It also allows restaurants to manage their reservation book, streamline their operations, and enhance their service levels

Job Requirements

  • Account Management
  • Field incoming customer requests from our billing phone queue and general e-mail account
  • Appropriately escalate collection issues both internally and within the customers’ organization 
  • Effectively collaborate with internal partners and communicate a single message to our customers
  • Research and resolve accounting inquires from customers * Identify and resolve root causes
  • Manage and Review Weekly Aging Reports Account Maintenance
  • Process daily cash receipts
  • Enter various adjustments to AR
  • Organize and maintain customer files
  • Reconcile customers’ information in 3 interrelated databases 
  • Various ad hoc project SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/r ability required.
  • College degree preferred
  • Ability take the initiative to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner.
  • Strong organizational skills: task prioritization, effective time management.
  • Performs well under pressure and meets aggressive deadlines.
  • Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects.
  • Thorough knowledge of Microsoft Word, Excel and Outlook required.
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