Senior Customer Service Representative :
Excellent growth opportunity
The Senior Customer Service Representative provides effective customer service by establishing an excellent working relationship with internal customers and delighting the external customers through timely and responsive communication.
Essential Functions: The following reflects the essential functions for this position, but does not restrict the tasks that may be assigned:
Accurately process unique customer purchase orders (with zero errors), including working together with inventory planning, sales, and logistics teams to ensure timely delivery of orders.
Collaborating with logistics to ensure shipping efficiencies and that customer routing preference are achieved.
Handle a high volume of inbound calls with a superior customer service attitude and manners Communicate with cross-functional teams including customer usage trends to ensure consistent supply.
Demonstrate excellent order management skills and exceed customer expectations
Work closely with the CSR team to learn about usage volume, report generation and usage tracking to support account management teams.
Adhere to two hour response time among all requests, including those from internal and external customers Possess the ability to understand people with a degree of poise, to assist them with their inquiries, and help them with the necessary information that they need.
Be the ambassador for the Tronex Brand.
Be organized and friendly with a team-oriented attitude.
Ensure email correspondence adheres to the Tronex standards.
Maintain a good appearance, conduct, and proper representation of Tronex to all visitors.
Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to in a timely fashion.
Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitors to the appropriate person or department. Create a good im