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Enterprise Account Manager

Philadelphia, PA

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Enterprise Account Manager

We are currently seeking an experienced Enterprise Account Manager who can troubleshoot client issues, multi-task, and thrive in a fast-paced dynamic environment. This is a full-time position. You will work with a team of world class technical and functional support and be involved in an exciting, fun and results oriented culture.

Main Job Responsibilities (including but not limited to)

• Assess/evaluate client needs through weekly calls and daily email correspondence

• Ensure client satisfaction through follow-up, responsiveness, and thorough communication

• Partner with the client to understand their business road map and strategy to best apply our solutions for their success

• Responsible for managing client expectations across all aspects of the relationship and overall client life cycle

• Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address

• Ability to manage multiple clients and projects/tasks simultaneously

• Ability to command a group of individuals in a room quickly and be assertive in a public environment

• Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)

• Ability to work in an entrepreneurial environment in a team and individually

• Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Secondary Job Responsibilities (including but not limited to)

• Maintain positive client relations

Job Requirements

Required Skills and Experience

• 3-6+ years in similar role

• Bachelor’s degree in business management and administration is the prerequisite – other technical bachelor’s degrees will be considered

• Excellent time management skills

• Excellent communication skills

• Knowledge about computer applications and relevant software preferred

• Excellent troubleshooting abilities

• Must be highly organized, meticulous with strong attention to detail

• Self-starter, initiator, strong organizational, presentation and interpersonal skills a must

• Flexibility for travel up to 15%

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