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Customer Service Representative

Alexandria, VA

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Description

This position provides effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the organization. Also provides branch collection support for customer service and administration.

  • Interacts with customers to establish ongoing value added relationships
  • Manages all aspects of customer relationships from quotation through payment of invoices.
  • Works with branch customers to solve payment issues to lower branch DSO.
  • Become a reliable resource to customers and co-workers on sales order status and information.
  • Show initiative by identifying and analyzing problems and proposing acceptable solutions.

 

Job Requirements

High school diploma or equivalent 

  • Receives sale calls, quotation requests, faxes, mail, EDI, email, and will-call orders
  • Provides inventory and pricing information
  • Coordinate with outside sales, purchasing, billing, management, and warehouse customer issues..
  • Enters or processes delivery ticket/shop orders.
  • Produce and negotiate customer quotations and proposals
  • Contacts customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for
  • branch assigned accounts. Reports collection status to AR and management.
  • Occasionally attends client visits with sales representatives.
  • Informs and complies with company return goods policy.
  • Assists outside sales in order processing and customer services.
  • Quote follow-up and track lost sales reports as well as expediting all customer inquiries and orders.
  • Arrange direct and/or hot shot deliveries to correct customer problems.
  • Process credit card transactions.
  • Assist in physical inventory
  • Assist will call customers in placing orders.
  • Participate in special projects as requested by management.
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