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Accounts Receivable Specialist

San Francisco, CA

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Description

* Field incoming customer requests from our billing phone queue and general e-mail account

* Appropriately escalate collection issues both internally and within the customers’ organization

* Effectively collaborate with internal partners and communicate a single message to our customers

* Research and resolve accounting inquires from customers

* Identify and resolve root causes

* Manage and Review Weekly Aging Reports

* Process daily cash receipts

* Enter various adjustments to AR

* Organize and maintain customer files

*Reconcile customers’ information in 3 interrelated databases

* Various ad hoc project

Job Requirements

* College degree preferred

* Ability take the initiative to define problems, collect data, establish facts, and draw valid conclusions.

* Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

* Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner.

* Strong organizational skills: task prioritization, effective time management.

* Performs well under pressure and meets aggressive deadlines.

* Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects.

* Thorough knowledge of Microsoft Word, Excel and Outlook required

 

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