RemX Staffing is looking for Customer Service Representatives for a client in Moon Township, PA!
Position Summary: Take and process orders received via phone and/or fax from order portal related to all product lines, obtaining all information necessary to process the order, build rapport and establish good relationships with referral sources and customers.
- Receive and process verbal medical dispensing orders from patients and referrals via multiple sources(primarily via phone and fax) – obtaining all information necessary to initiate the medical claims process
- Educate patient and referral on insurance guidelines and potential eligibility for products requested.
- Communicate any insurance coverage problems to the ordering referral and /or patient.
- Utilize Insurance fee schedules to offer companion or alternate products when Insurance coverage limitations exist in accordance with payor guidelines
- Contact Healthcare Providers to obtain any additional and/or supporting documentation in support of the verbal dispensing order.
- Address any questions or complaints – bringing the situation to resolution.
- Note any significant correspondence with the patient or referral source accurately in database.
- Complete an evaluation of the patient condition with every order and document this information in database
- Contact patients to discuss the need for more supplies and evaluate the status of the patient’s condition after using the supplies provided.
- Answer a variety of insurance and product questions in support of the medical treatment regimen prescribed by the treating physician.
Hours: Monday through Friday 9:30AM - 6PM
Paid weekly with benefits!!
**This is a 6 month contract to hire position! An amazing opportunity to join one of the leading healthcare companies in the nation!**