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Customer Service Representative

Coraopolis, PA

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RemX Staffing is looking for Customer Service Representatives for a client in Moon Township, PA!

Position Summary: Take and process orders received via phone and/or fax from order portal related to all product lines, obtaining all information necessary to process the order, build rapport and establish good relationships with referral sources and customers. 

  • Receive and process verbal medical dispensing orders from patients and referrals via multiple sources(primarily via phone and fax) – obtaining all information necessary to initiate the medical claims process
  • Educate patient and referral on insurance guidelines and potential eligibility for products requested.
  • Communicate any insurance coverage problems to the ordering referral and /or patient.
  • Utilize Insurance fee schedules to offer companion or alternate products when Insurance coverage limitations exist in accordance with payor guidelines
  • Contact Healthcare Providers to obtain any additional and/or supporting documentation in support of the verbal dispensing order.
  • Address any questions or complaints – bringing the situation to resolution.
  • Note any significant correspondence with the patient or referral source accurately in database.
  • Complete an evaluation of the patient condition with every order and document this information in database
  • Contact patients to discuss the need for more supplies and evaluate the status of the patient’s condition after using the supplies provided.
  • Answer a variety of insurance and product questions in support of the medical treatment regimen prescribed by the treating physician.

Hours: Monday through Friday 9:30AM - 6PM

Pay: $19 

Paid weekly with benefits!! 

**This is a 6 month contract to hire position! An amazing opportunity to join one of the leading healthcare companies in the nation!**

Job Requirements

  • High School diploma required.
  • 1+ years of exp in a customer service related role.
  •  College degree and/or Medical billing/coding/customer service experience a plus. 

Interested? Apply now!!

Apply Now