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Medical Call Center Representative

Clifton, NJ

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Description

We are seeking a Medical Call Center Representative in the Clifton area!

A growing healthcare company is seeking an experienced Medical Call Center Representative to assist members regarding benefit inquiries. 

Long term | Health Benefits | Career Growth 

Job Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Job Requirements

  • 2-3 years of healthcare, customer service, or call center experience
  • Ability to assist customers over the phone and email
  • Organizational and time management skills
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