2018 W-2s will be mailed to associates on January 31, 2019 to the home address on file as of January 4, 2019. Click here to read more.

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Questions? 1-888-481-3375

Inbound Customer Service Rep

Denver, CO

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Description

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services

• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken

• Follow standard operating procedures to ensure consistency and accuracy

• Address customers inquiries and resolve problems to ensure that appropriate changes are made

• Refer unresolved customer grievances to designated departments for further investigation

• Communicate with supervisor regarding any potential needs or concerns

• Perform data entry accurately

• Perform other duties as assigned by management

Job Requirements

Must be Bilingual!!

• High school diploma required

• Associate degree is preferred

• Excellent organizational, written and verbal communication skills

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

• Ability to maintain confidentiality and security of all information

• Ability to comply with current and updated policies and procedures

• Proficient in the use of Microsoft Office products

 

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