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Patient Account Specialist

San Antonio, TX

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Description

Do you have experience with patient accounts? A well regarded healthcare and medical company is looking for a Patient Account Specialist to join their team in the San Antonio area. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Performs audits of patient accounts to ensure accuracy and timely payment.
-Reviews account agings on a monthly basis and reports inconsistencies; corrects errors as appropriate.
-Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules.
-Follows up on insurance billing to ensure timely receipt of payments.
-Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
-Receives and resolves patient billing complaints and questions; initiates adjustments as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments.
-Reviews credit balance reports for correct recipient of refund. 
-Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks.
-Identifies problems on accounts and follows through to conclusion.

Job Requirements

High school graduate or equivalent required.

Minimum five years of experience in a medical business office setting with insurance processing and balancing responsibilities.

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