2018 W-2s will be mailed to associates on January 31, 2019 to the home address on file as of January 4, 2019. Click here to read more.

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Accounts Receivable Specialist

San Francisco, CA

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Description

  • Field incoming customer requests from our billing phone queue and general e-mail account
  • Appropriately escalate collection issues both internally and within the customers’ organization
  • Effectively collaborate with internal partners and communicate a single message to our customers
  • Research and resolve accounting inquires from customers
  • Identify and resolve root causes
  • Manage and Review Weekly Aging Reports
  • Process daily cash receipts
  • Enter various adjustments to AR
  • Organize and maintain customer files
  • Reconcile customers’ information in 3 interrelated databases
  • Various ad hoc project

Job Requirements

  • College degree preferred
  • Ability take the initiative to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner.
  • Strong organizational skills: task prioritization, effective time management.
  • Performs well under pressure and meets aggressive deadlines.
  • Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects.
  • Thorough knowledge of Microsoft Word, Excel and Outlook required
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