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System Support Engineer - Documentum

Horsham, PA

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Description

System Support Engineer

Primary role will be as a Systems Engineer supporting OpenText and other hosting deployment upgrades and new implementations. Systems Engineers will assist our customers in the technical aspects of implementing the Liquent suite of software and OpenText content management tools, as well as third party tools and applications of Partners. The Systems Engineer will be a liaison between the Application Management team and services team. The Engineer will manage and report on his/her activities in a professional manner consistent with the standards adopted by client and end customer. Additionally, the Systems Engineer will have responsibilities throughout the Client Services Organization. These responsibilities could include software testing; upgrade supports to include go live weekends and education of customers both internal and external on products. Client Services engagements will require working in a team environment as well as individual interaction with the customer.

Job Requirements

• Liquent products

• Microsoft Windows 2012 based networks

• Microsoft or Oracle relational databases

• Citrix XenApp

• Documentum / LSRD

• Opentext Livelink

• Sun Solaris, Linux, or Red Hat

• VMWare

• LDAP

• Excellent written and oral communication skills

• Excellent customer relationship skills

• Excellent employee-to-employee relationship skills.

• Ability to solve customer problems within the existing capability of solutions.

• Ability to recognize problems that require escalation and to follow proper channels to ensure escalation hand-off occurs successfully

• Able to converse with non-technical people on IT issues without verbiage

• Exposure to SQL (Structured Query Language), XML, Web Services (Not Essential)

• Exposure to Oracle troubleshooting (Not Essential)

• Minimum of 3 years of technical consulting experience

• Minimum of 2 years experience with Documentum products

• Knowledge of Microsoft Office and Adobe software

• Proficient understanding of IQ/OQ/PQ activities in FDA regulated industries.

• Experience using formal software implementation methodology.

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