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Patient Care Specialist

Valencia, CA

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Description

• Troubleshooting of external devices with patients and sales reps, including processing associated RGA’s and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.

• Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.

• Reporting all other complaints regarding 

• Handling all overflow call types from Patient Care Reps 

• Provide on call coverage after hours for all patient care call types.

• Perform other related duties as assigned, including special projects. 

Job Requirements

  • High School Diploma 
  • 2 year or 4 year degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field preferred
  • Will consider entry level candidates if they have aptitude and excellent written and oral communication skills and organizational skills.
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