RemX Staffing is looking for a Patient Care Specialist for a client in Valencia, CA!
Position Summary: Act as interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.).
- Troubleshooting of external devices with patients and sales reps in SAP as well as documenting complaints in complaint handling system.
- Assisting with general inquiries and labeling regarding products
- Handling all overflow call types from Patient Care Reps, including:
o Field information, order and RGA requests from patients
o Update contact information
o Send out replacement ID cards
o Connect patient candidates to local reps, physicians and ambassadors
o Register patients for local events Design and carry out various field studies related to various market released products.
- Provide on call coverage after hours for all patient care call types.
- Perform other related duties as assigned, including special projects.
Hours: Monday through Friday 8AM - 4:30PM
Paid weekly with benefits!!
**This is a 6 month contract to hire position.**