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Patient Care Specialist

Valencia, CA

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RemX Staffing is looking for a Patient Care Specialist for a client in Valencia, CA! 

Position Summary: Act as interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.).

  • Troubleshooting of external devices with patients and sales reps in SAP as well as documenting complaints in complaint handling system.
  • Assisting with general inquiries and labeling regarding products
  • Handling all overflow call types from Patient Care Reps, including:
    o Field information, order and RGA requests from patients
    o Update contact information
    o Send out replacement ID cards
    o Connect patient candidates to local reps, physicians and ambassadors
    o Register patients for local events Design and carry out various field studies related to various market released products.
  • Provide on call coverage after hours for all patient care call types.
  • Perform other related duties as assigned, including special projects.

Hours: Monday through Friday 8AM - 4:30PM

Pay: $17.50/hr

Paid weekly with benefits!!

**This is a 6 month contract to hire position.**

Job Requirements

  • 2 or 4 year degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field
  • General knowledge of computers and basic programs
  • 3-5 years' experience in a fast-paced customer service environment preferred
  • Hospital, physician's or medical field support experience preferred

Interested? Apply now! 

Apply Now