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Customer Service Specialist

Richmond, VA

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Description

We are currently seeking dynamic Customer Service Specialists for openings in a growing call center located in Richmond's West End. If you are looking for a career, this is the opportunity for you.  

Hours Available:

  • Sunday-Thursday: 12:00 pm - 9:00 pm
  • Tuesday-Saturday: 12:00 pm - 9:00 pm

Responsibilities:

  • Take claims via phone, email or fax in a busy fast-paced call center environment 
  • Assist callers with downloading an application on their smart phones or their computers
  • Communicate regularly with internal and external customers
  • Enter data into company database
  • Additional duties as assigned

Job Requirements

  • Possess strong technical skills and be comfortable working in a dual monitor environment
  • Medical terminology is preferred
  • Ability to multi-task and organize effectively
  • Possess EXCELLENT communication skills 
  • Experience with Microsoft Word, Excel and Outlook
  • 2+ years of recent customer service experience with one employer
  • Must be able to provide at least two verifiable work references
  • Bilingual in Spanish is a plus 
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