Accounting & Finance
Contact Center Solutions
Direct Hire Search
Whitepapers and Case Studies
Job Seekers FAQ
Free Online Courses
Employee Opinion Survey
Inbound Call Center Agents
Sell and service multiple and varied products and services; heavy emphasis on call center sales and up-selling.
-Receive and respond to membership and product inquiries by listening attentively and responding with first class customer service.
-Process and receive customer calls and solicit additional sales of various memberships, services and products.
-Provide product knowledge to members by explaining the type of service or product offered. -
Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates. -
Update membership system and phone support system with required call and order information.
-High school Diploma or Equivalent;
college degree or some college preferred -
At least one year in a call center setting and sales experience preferred.
-Strong interpersonal, verbal/written communication and listening abilities required. -
Must have effective organizational skills. -
Basic computer knowledge and ability to learn in-house computer programs essential
-Must be open to a flexible work schedule