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Inbound Call Center Agents

Englewood, CO

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Description

  • Sell and service multiple and varied products and services; heavy emphasis on call center sales and up-selling.
  • -Receive and respond to membership and product inquiries by listening attentively and responding with first class customer service.
  • -Process and receive customer calls and solicit additional sales of various memberships, services and products.
  • -Provide product knowledge to members by explaining the type of service or product offered. -
  • Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates. -
  • Update membership system and phone support system with required call and order information. 

Job Requirements

  • -High school Diploma or Equivalent;
  • college degree or some college preferred -
  • At least one year in a call center setting and sales experience preferred.
  • -Strong interpersonal, verbal/written communication and listening abilities required. -
  • Must have effective organizational skills. -
  • Basic computer knowledge and ability to learn in-house computer programs essential
  • -Must be open to a flexible work schedule
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