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Customer Service Representative

Phoenix, AZ

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This is a full-time position. Our client's primary business is providing fast and secure medical chart retrieval; retrieve medical records on behalf of health plans and medical coding companies. Job duties consist of working in a call center environment communicating with insurance companies and medical offices, Contact doctor offices and insurance companies to retrieve medical records Verify medical forms Make follow up calls to medical offices and insurance companies Complete other projects as needed Maintain tracking sheet of daily work

Job Requirements

Job Requirements:

  • Must be detail oriented
  • Must have strong communication skills
  • Healthcare is NOT required, but always helpful
  • Positive attitude and strong work ethic
  • Strong Microsoft Word and Excel skills
  • Ability to follow procedural guidelines to respond to and/or research customer
  • Strong communication, critical thinking, and organizational skills
  • Tact, courtesy and social sensitivity
  • Demonstrate accuracy and attention to detail
  • Data entry
  • Background screen and drug test 
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