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Customer Service Rep

La Vergne, TN

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RemX Staffing is looking for Customer Service Representatives for a client in LaVergne, TN! 

Position Summary: The primary focus of a Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned SalesForce cases in their queue and manage any stretch projects or assignments as given to them by their supervisor. 

  • Enters Customer orders received via phone, fax, and email. 
  • Receives calls via assigned call queues.
  • Monitors assigned email to case SalesForce queues.
  • Ensures that the assigned queues are worked on a regular basis.
  • Answers Phones and Assists Customers with concerns as needed. 
  • Aids customers with returns process initiation.
  • Answers shipping and delivery questions.
  • Initiating new account set-up or assisting with various account updates.
  • Directs customers to proper departments when questions are outside of their assigned scope of business.
  • Completes ongoing training as assigned. 
  • Running license block reports
  • Attends all team meetings.

Hours: Monday through Friday either 10AM - 7PM OR 10:30AM - 7:30PM

Training Schedule: Monday through Friday 8AM - 5PM for 3 weeks

Pay: $16.00/hr

Paid weekly with benefits! 

**This is a 3 month contract to hire position!**

Job Requirements

• High School Diploma / College Degree Preferred
• General Computer and Microsoft Office Skills
• 1+ year of Customer Service experience 
• Stable job history

Interested? Apply now! 

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