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Admin Asst

Reading, PA

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Description

: -Provide a quality customer service experience to our consumers and customers. -

Attend appropriate training classes to continually work towards self

Problem solve in a professional and effective manner. -

Communicate effectively with consumers via all channels (Including but not limited to: telephone, email, letter, chat, text, social media, etc…).

-Answer incoming calls.

-Respond to incoming emails.

-Gather all information so issues can be addressed properly to provide first call resolution.

-Input letters from consumers and file them.

-Handle incoming faxes.

-Return calls from voicemail.

-Stuff envelopes and meter mail.

-Learn about necessary resources and tools are available for quality customer service delivery.

Job Requirements

 -High School Degree.

-Excellent Written/Oral Communication Skills.

-Prior Customer Service Experience.

-Proficiency in MS Office applications.

 

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