RemX Staffing is looking for Customer Service Representatives for a client in Moon Township, PA!
Position Summary: Take and process orders received via phone and/or fax from order portal related to all product lines, obtaining all information necessary to process the order, build rapport and establish good relationships with referral sources and customers. Update customer demographics, insurance and provider information to appropriately bill eligible or covered items.
- Receive and process verbal medical dispensing orders from patients and referrals via multiple sources(primarily via phone and fax) – obtaining all information necessary to initiate the medical claims process
- Educate patient and referral on insurance guidelines and potential eligibility for products requested.
- Communicate any insurance coverage problems to the ordering referral and /or patient.
- Utilize Insurance fee schedules to offer companion or alternate products when Insurance coverage limitations exist in accordance with payor guidelines
- Contact Healthcare Providers to obtain any additional and/or supporting documentation in support of the verbal dispensing order.
- Address any questions or complaints – bringing the situation to resolution.
- Note any significant correspondence with the patient or referral source accurately in database.
- Complete an evaluation of the patient condition with every order and document this information in database
- Contact patients to discuss the the need for more supplies and evaluate the status of the patient’s condition after using the supplies provided by MPCS.
- Answer a variety of insurance and product questions in support of the medical treatment regimen prescribed by the treating physician.
Hours: Monday through Friday 930AM - 6PM
Paid weekly with benefits!
**This is a 2 month contract to hire position!**