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Customer Service Representative

Thousand Oaks, CA

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Description

RemX is seeking Customer Service Representatives for an AMAZING company located in Thousand Oaks, California!

You will be responsible for helping customers by providing product and service information in a call center environment! START ASAP!

Hours: Monday-Friday 7:00am - 4:30pm (sometimes overtime is required )

Job Duties:

• Assist customers with returns, providing product and service information; resolving product and service problems.

• Answer product and service questions; suggesting information about other products and services.

• Update customer accounts by recording account information in SAP system.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem

• Selecting and explaining the best solution to solve the problem

• Following up to ensure resolution.

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Must be organized and detailed orientated

 

Job Requirements

Requirements:

  • 1+ year of call center experience
  • Able to multi task projects
  • Proficient with Microsoft Office (Excel, Word, Outlook)
  • Great communication skills both verbal and written
  • Bilingual in English and Spanish is a plus but not required
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