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Director of Operations

Conshohocken, PA

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Description

Our client, located in the Plymouth Meeting area, is seeking a Director of Operations to join their team on a direct hire basis.

This role will work alongside the CEO & CFO to execute the company vision, put procedures and resources in place to promote scaling, optimize inefficient areas in the organization, and coordinate with department heads. The ideal Director of Operations has at least 15 years of experience working with professional services organizations at all levels. Strong understanding of operational requirements and insights into process improvement are important to the success of this role.

Responsibilities:

  • Oversee the operations of the organization to meet/exceed business goals and projections
  • Collaborate closely with the CEO reporting regularly on company operations
  • Empower the operational team by providing leadership and resources needed to successfully complete operational initiatives
  • Represent the company positively at all times though a success-oriented and professional demeanor
  • Partner with C-level executives to accomplish short and long-term operational goals
  • Measure and report on operational performance development plans to improve relevant key performance indicators
  • Establish programs for personnel
  • Assign responsibilities and duties to all employees in writing, confirming understanding with each person
  • Develop employee/employer relationships
  • Maintain superior working conditions while controlling costs
  • Record all problems with corrective actions planned
  • Participate in continuing education opportunities
  • Properly staff throughout growth while training employees appropriately to mitigate turnover
  • Participate and give input on increasing sales and controlling expenses compared to annual budget
  • Implement processes and procedures for drivers and dispatchers to build cohesive relationships
  • Oversee the daily operations and issues with drivers, dispatchers, and mechanics.
  • 25% travel required

 

Salary & Benefits Offered:

  • Annual salary of $70-90,000
  • Paid Time Off
  • Health benefits
  • Retirement benefits
  • Company vehicle

Job Requirements

  • Familiarity with operational procedures at all levels of an organization
  • Strong analytical and data-driven mindset
  • Proven leadership skills with an ability to inspire
  • Ability to communicate vision to all levels of the company from Board of Directors to employees
  • Minimum 15 years of operational experience in leadership positions
  • Strong computer skills
  • Customer service focus
  • Active listening skills
  • Problem solving ability
  • Ability to work effectively with a diverse work force
  • Understanding of financial information, financial statements, and budgets
  • Ability to delegate lower level tasks to staff with follow up
  • Master or Doctorate in Business Administration, Law, Management or related areas preferred
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