Questions? 1-888-481-3375

Medical Records Clerk

Anderson, SC

Apply Now

Description

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. Successful candidates must ensure accuracy and provide customers with the highest quality product and customer service. 

Responsibilities

  • Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
  • Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
  • Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

Job Requirements

Requirements:

  • A High School Diploma or GED is required.
  • 2 years of working with medical records on a daily basis
  • Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
  • Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
  • Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
  • Ability to read and comprehend simple, healthcare terminology
  • Effective verbal and written communication skills.
Apply Now