This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. Successful candidates must ensure accuracy and provide customers with the highest quality product and customer service.
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
- Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
- Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.