Questions? 1-888-481-3375

Service Coordinator

Houston, TX

Apply Now

Description

RemX is seeking a Dispatching Service Technician for one of our great clients in Houston, Texas.  

This is a six month to one year contract role.

Summary:

  • Schedule field service repairs (compressed air equipment), provide regular updates to Service Manager and customer.
  • Service Scheduling (70%) – Receive incoming calls for service of compressed air equipment and installation of prime equipment and schedule all shop and field service jobs in VisiTour.
  • Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization.
  • Confirm service schedules with customers.
  • Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process.
  • Manage and control work in progress.
  • Report problems that service technicians are having to the Service Manager.
  • Service Administration (30%) – Secure purchase orders for service work and verify terms and conditions with customers.
  • Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts).
  • Track and file relevant paperwork.
  • Order, track, follow up and expedite parts as needed.
  • Track and file relevant paperwork.
  • Complete administrative requirements for element return function.
Apply Now