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Customer Care Representative

charlotte, NC

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WHY OUR CLIENT: Our client is a leader in the automotive finance industry offering competitive benefits including healthcare plans, a fun atmosphere with casual dress code and team-building events. We are seeking growth oriented individuals who are interested in advancement opportunities both locally and nationwide.

TITLE: Account Support Representative

TYPE: Long Term Contract to Hire, Full time *Bachelor’s Degree Required*


  • Handle up to 150 inbound/outbound calls daily
  • Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
  • Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
  • Use multi-tasking and typing skills to speak with customers while typing to notate the account
  • Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
  • Use organizational skills to optimize resources and reference materials to maximize efficiency
  • Use written communication skills to accurately and concisely document customer’s accounts

Job Requirements

  • Bachelor’s degree from an accredited university is required (Please do not apply if you do not meet this requirement)
  • Flexibility to work some Saturday hours required, in addition to Monday-Friday availability
  • Proficiency in Microsoft Word and Excel
  • Strong multitasking skills
  • Excellent organizational skills
  • A desire to learn the business and build a career with the company
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