¨ Responsible for collection efforts of patient level accounts primarily for private accounts.
¨ Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
¨ Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
¨ Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
¨ Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
¨ Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
¨ Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
ü Required: High School graduate, GED or equivalent experience
ü Desired: 2 year degree
¨ Work Experience
ü Required: 1 year billing and/or collections experience
ü Desired: Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience
ü Required: 10-Key by touch, data entry, MS Excel and Word and basic computer knowledge
ü Desired: Medical billing and coding