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Technical Support Analyst/Software Developer

Trenton, NJ

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Description

Technical Support Analyst/Software Developer

The Technical Support Analyst will be responsible for providing technical support for eCOA applications. Analyst will use advanced technical skills to resolve issues and work closely with a range of stakeholders in troubleshooting/resolving issues.

Responsibilities

  • Work with off shore resources and assist in Investigating, diagnosing and solving technical issues.
  • Stand as a technical liaison between operations and the development teams.
  • Identify the technical challenges faced by the support personnel and co-ordinate with development team to resolve.
  • Work with development/business teams to prioritize the issues being fixed by the support personnel
  • Identify the repetitive efforts performed by the support team. Put forth a plan to the development team for performing correct root cause analysis/provide necessary solution
  • Single point of contact for all onshore Tier III Production Support Items.
  • Interpret written business requirements and technical specification documents.

 

 

Job Requirements

Qualifications:

  • 3+ years of experience in supporting multi-tenant web and client server applications, enhancing features and functions, troubleshooting and fixing systems issues.
  • Software engineering experience in C#, MVC, ORM, Entity Framework, .NET web development, JavaScript frameworks - Angular, bootstrap, HTML5, and CSS
  • Proficient in Windows Applications, Web API, Entity and Unity frameworks
  • Expertise in SQL Server database
  • An aptitude for multitasking
  • Strong verbal communication and working with offshore teams

 

Desired:

  • Working experience in database tuning and performance related issues
  • Android, AWS Cloud, Azure
  • SSRS Reporting Services
  • Data Analytics using PowerBI
  • Experience developing solutions for use in the pharmaceutical industry (including clinical trials) would be a plus
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