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Customer Service Rep 1

Phoenix, AZ

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RemX Staffing is looking for a Customer Service Representative for a client in Phoenix, AZ!

Position Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Answering inbound calls
  • Handling walk-in customers
  • Looking up parts
  • Answering emails
  • Assisting with warranties
  • Handling part orders

Hours: Monday through Friday 7:30AM - 4:30PM

Pay: $14.45/hr

Paid weekly with benefits!

**This is a 6 month contract to hire position!**

Job Requirements

  • High school diploma or equivalent required
  • 1+ year of customer service experience required
  • Office experience required - Microsoft Office experience

Interested? Apply now! 

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