RemX Staffing is looking for a Customer Service Representative for a client in Phoenix, AZ!
Position Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Answering inbound calls
- Handling walk-in customers
- Looking up parts
- Answering emails
- Assisting with warranties
- Handling part orders
Hours: Monday through Friday 7:30AM - 4:30PM
Paid weekly with benefits!
**This is a 6 month contract to hire position!**