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Call Center Agent

Braselton, GA

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Description

Are you passionate about delivering a great customer experience? Do you enjoy working in an exciting fast paced atmosphere? If so, this is the opportunity for you!

Our client, located in Braselton, GA is seeking qualified individuals to join their growing organization. We are seeking several Call Center Representatives to work at this dynamic company!

Job Responsibilities:

  • Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
  • Resolve customer complaints and problems to the satisfaction of the customer and escalate as needed to a call center lead agent.
  • Maximize opportunities to upsell or cross-sell company products and services
  • Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required

Job Requirements

Job Requirements:

  • Minimum of 6 months in a call center role, previous Retail or Ecommerce experience is a plus.
  • Demonstrate excellence with listening, verbal and written communication skills
  • Working knowledge of computers, office software, email and chat. Technical Aptitude is a plus
  • Ability to navigate and multi-task
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