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Customer Service Rep

Davidson, NC

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Description

RemX Staffing is looking for Customer Service Representatives for a client in Davidson, NC! 

Position Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Answering inbound calls from North America employees
  • Answering questions and helping with topics such as Payroll, Pension, 401K, Direct Deposit, Tax changes, etc.

Hours: Monday through Friday 7AM - 7PM varied shifts

Pay: $17.40/hr

Paid weekly with benefits!

**This is a 1 year contract to hire position!**

Job Requirements

  • High school diploma required, degree in business related field highly preferred
  • 1+ year of customer service experience required
  • 1+ year of HR experience required
  • Microsoft Office experience

Interested? Apply now! 

Apply Now