RemX is seeking a Bilingual Call Center Supervisor to join the team of a growing company located in Tempe.
- Manage, train, and guide agents to execute their tasks
- Supervise agents to ensure compliance with quality standards, policies, and client specific requirements
- Evaluate agents’ job performance and suggest appropriate action
- Identifies training needs for the agents in developing training programs
- Responsible for the training and development of agents and promoting a positive team environment
- Prepare and develop schedules