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Customer Support Specialist

Braselton, GA

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Description

Our client which is located in Braselton, GA is a major American designer and marketer of children's apparel. They sells it's products through its own Carter's and OshKosh B'gosh retail stores, website, and in other retail outlets such as department stores. We are currently seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues through their online department. If you are interested in gaining a good experience in customer service / call center, HIT APPLY because this is an opportunity you wont regret!!

Responsibilities Include:

  • Handle customer inquiries and complaints
  • Provide information to customers about the products and services that our client provide
  • Troubleshoot and resolve product issues and concerns
  • Capitalize on up-sell and cross-sell opportunities
  • Develop and maintain a knowledge base of the evolving products and services
  • Communicate with management about concerns or issues to resolve underlying problems

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Job Requirements

Qualifications:

  • Bi-Lingual Spanish is a PLUS
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Must be able to work independently with minimal supervision
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

*MUST BE FLEXIBLE BETWEEN THE HOURS 7am-10pm*

 

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