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A/R Collections Specialist

San Francisco, CA

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IMMEDIATE need for an Accounts Receivable Specialist with great attention to detail and interpersonal skills. The A/R, Collections Specialist’s primary function is to monitor a portfolio of accounts receivable including prompt conversion of receivables to cash while optimizing sales and minimizing risk.  This involves working closely with different teams, reconciling accounts and negotiated payment arrangements within level of authority.  Must have the ability to multi task in a fast paced environment. This role also provides various ad hoc analyses in support of key business decisions.  

  • Field incoming customer requests from billing phone queue and general e-mail account
  • Appropriately escalate collection issues both internally and within the customers’ organization
  • Effectively collaborate with internal partners and communicate a single message to our customers
  • Research and resolve accounting inquiries from customers
  • Identify and resolve root causes
  • Manage and Review Weekly Aging Reports
  • Process daily cash receipts
  • Enter various adjustments to AR
  • Organize and maintain customer files
  • Reconcile customers’ information in 3 interrelated databases
  • Various ad hoc projects

Job Requirements

  • College degree preferred
  • 3-5 years Accounts Receivable experience
  • Ability take the initiative to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner
  • Strong organizational skills: task prioritization, effective time management
  • Performs well under pressure and meets aggressive deadlines
  • Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects
  • Thorough knowledge of Word, Excel and Outlook 
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