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Service Desk Specialist

San Francisco, CA

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  • Provide fast and useful technical assistance on computer systems.
  • Answer queries on basic technical issues and offer advice to solve them.
  • Setting up equipment for new hires.
  • Keeping inventory up to date, providing an effective service within the companies SLA.
  • Creating ongoing documentation for the team.
  • Identify and suggest possible improvements on procedures.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.

Job Requirements

  • 2 years minimum experience in a Company as an IT Service-Desk, an advantage working for a company with 500+ users geographically disbursed.
  • Knowledge with Windows and Mac.
  • Knowledge on Jamf (advantage)
  • Proven experience as a help desk technician or other customer support role.
  • Ability to diagnose and resolve basic technical issues.
  • High Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered
  • Basic knowledge of network infrastructure.
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