Accounting & Finance
Contact Center Solutions
Direct Hire Search
Whitepapers and Case Studies
Job Seekers FAQ
Free Online Courses
Employee Opinion Survey
Service Desk Specialist
San Francisco, CA
Provide fast and useful technical assistance on computer systems.
Answer queries on basic technical issues and offer advice to solve them.
Setting up equipment for new hires.
Keeping inventory up to date, providing an effective service within the companies SLA.
Creating ongoing documentation for the team.
Identify and suggest possible improvements on procedures.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
2 years minimum experience in a Company as an IT Service-Desk, an advantage working for a company with 500+ users geographically disbursed.
Knowledge with Windows and Mac.
Knowledge on Jamf (advantage)
Proven experience as a help desk technician or other customer support role.
Ability to diagnose and resolve basic technical issues.
High Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered
Basic knowledge of network infrastructure.