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Inbound Member Services Agent

Englewood, CO

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Description

• Sell and service multiple and varied products and services; heavy emphasis on call center sales and up-selling.

• Receive and respond to membership and product inquiries by listening attentively and responding with first class customer service.

• Process and receive customer calls and solicit additional sales of various memberships, services and products.

• Provide product knowledge to members by explaining the type of service or product offered.

• Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.

• Update membership system and phone support system with required call and order information.

• Perform other duties as assigned

 

 

Job Requirements

• High school diploma or equivalent; college degree or some college preferred.

• At least one year in a professional call center setting and sales experience preferred.

• Strong interpersonal, verbal/written communication and listening abilities required.

• Must have effective organizational skills.

• Basic computer knowledge and ability to learn in-house computer programs essential.

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