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Help Desk Technician

Plymouth Meeting, PA

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Description

Our client has an immediate need for a Help Desk Technician.  This is a 6 month contract that could convert to perm at the end.

Duties

  • Answer Help Desk phone lines and respond to support emails, live chat requests from external system users including clients and site personnel.
  • Log all Help Desk queries to Help Desk application; assign open queries and follow up on all open queries until resolved.
  • Assist with login issues; troubleshoot difficulties entering modules, workspaces, feasibility surveys and meetings.
  • Basic Internet browser troubleshooting
  • Interact with clients, study team and third-party personnel
  • Attendance and punctuality are essential functions of the position
  • User administration
  • Act as liaison between end user and higher levels of support

Job Requirements

Skills

  • Must demonstrate strong technical troubleshooting skills with multiple technology environments.
  • Must possess solid oral, written and listening communication skills.
  • Excellent customer service skills required. Must be capable of working in a direct and matrix team environment as well as independently with limited supervision.
  • Must have essential knowledge of computer aptitude and troubleshooting.
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