Our client has an immediate need for a Help Desk Technician. This is a 6 month contract that could convert to perm at the end.
- Answer Help Desk phone lines and respond to support emails, live chat requests from external system users including clients and site personnel.
- Log all Help Desk queries to Help Desk application; assign open queries and follow up on all open queries until resolved.
- Assist with login issues; troubleshoot difficulties entering modules, workspaces, feasibility surveys and meetings.
- Basic Internet browser troubleshooting
- Interact with clients, study team and third-party personnel
- Attendance and punctuality are essential functions of the position
- User administration
- Act as liaison between end user and higher levels of support